the nurse and patient together measure how well the patient has achieved the outcomes specified in the plan of care.
are measurable qualities, attributes, or characteristics that identify skills, knowledge, or health states.
are the levels of performance accepted by and expected of nursing staff or other health team members.
includes a decision about how well the outcome was met, along with patient data or behaviors that support this decision.
value performance improvement
are actually making a difference versus merely wishing things were different ________.
the evaluation of one staff member by another staff member on the same level in the hierarchy of the organization, is an important mechanism nurses can use to improve their professional performance.
are special programs that pro- mote excellence in nursing.
or audit focuses on the environment in which care is provided.
is the nature and sequence of activities carried out by nurses implementing the nursing process.
focuses on measurable changes in the health status of the patient or the end results of nursing care.
Quality improvement (QI)
is “the commitment and approach used to continuously improve every process in every part of an organization, with the intent of meeting and exceeding customer expectations and outcomes”
Nursing-sensitive quality indicators
are those indicators that capture care or its out- comes most affected by nursing care.
is conducted by using direct observation of nursing care, patient interviews, and chart review to determine whether the specified evaluative criteria are met. evaluated while the patient is receiving care
Retrospective evaluation may
use post discharge questionnaires, patient interviews (by telephone or face to face), or chart review (nursing audit) to collect data.