MANA 3335 Chapter 13: Conflict

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1

functional conflict

a healthy constructive disagreement between two or more people

2

dysfunctional conflict

an unhealthy, destructive disagreement between two or more people

3

jurisdictional ambiguity

the presence of unclear lines of responsibility within an organization

4

interorganizational conflict

conflict that occurs between two or more organizations

5

intergroup conflict

conflict that occurs between groups or teams in an organization

6

intragroup conflict

conflict that occurs within groups or teams

7

intrapersonal conflict

conflict that occurs within an individual

8

interrole conflict

a person's experience of conflict among the multiple roles in his or her life

9

intrarole conflict

conflict that occurs within a single role, such as when a person receives conflicting messages from role senders about how to perform a certain role

10

personal-role conflict

conflict that occurs when an individual in a particular role is expected to perform behaviors that clash with his or her personal values

11

interpersonal conflict

conflict that occurs between two or more individuals

12

fixation

an agressive mechanism in which an individual keeps up a dysfunctional behavior that obviously will not solve the conflict

13

displacement

an aggressive mechanism in which an individual directs his or her anger toward someone who is not the source of the conflict

14

negativism

an aggressive mechanism in which a person responds with pessimism to any attempt at solving a problem

15

compensation

a compromise mechanism in which an individual attempts to make up for a negative situation by devoting himself or herself to another pursuit with increased vigor

16

indentification

a compromise mechanism whereby an individual patterns his or her behavior after anothers

17

rationalization

a compromise mechanism characterized by trying to justify one's behavior by constructing bogus reasons for it

18

flight/withdrawal

withdrawal mechanism that entails physically escaping (flight) or psychologically escaping (withdrawal) a conflict

19

conversion

a withdrawal mechanism in which emotional conflicts are expressed in physical symptoms

20

fantasy

a withdrawal mechanism that provides an escape from a conflict through daydreaming

21

nonaction

doing nothing in hopes that a conflict will disappear

22

secrecy

attempting to hide a conflict or an issue that has the potential to create conflict

23

administrative orbiting

delaying action on a conflict by buying time

24

due process nonaction

a procedure set up to address conflicts that is so costly, time-consuming, or personally risky that no one will use it

25

character assasination

an attempt to label or discredit an opponent

26

superordinate goal

an organizational goal that is more important to both parties in a conflict than their individual or group goals

27

distributive bargaining

a negotiation approach in which the goals of the parties are in conflict, and each party seeks to maximize it resources

28

intergrative negotiation

a negotiation approach in which the parties goals are not seen as mutually exclusive, but the focus is on both sides achieving their objectives