Mana 3335 Chapter 11: Power

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created 4 years ago by Adriana_Guillen
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1

power

ability to influence another person

2

influence

process of affecting the thoughts, behavior, and feelings of another person

3

authority

right to influence another person

4

zone of indifference

range in which attempts to influence a person will be perceived as a legitimate and will be acted on without a great deal of thought

5

reward power

power based on an agent's ability to control rewards that a target wants

6

coercive power

power that is based on an agent's ability to cause an unpleasant experience for a target

7

legitimate power

power that is based on position and mutual agreement; agent and target agree that the agent has the right to influence the target

8

referent power

an elusive power that is based in interpersonal attraction

9

expert power

the power that exists when an agent has specialized knowledge or skills that the target needs

10

strategic contengencies

activities that other groups depend on in order to complete their tasks

11

information power

access to and control over important information

12

personal power

power used for personal gain

13

social power

power used to create motivation or to accomplish group goals

14

powerlessness

a lack of power

15

organizational politics

the use of power and influence in organizations

16

political behavior

actions not officially sanctioned by an organization that are taken to influence others in order to meet one's personal goals

17

political skill

ability to get things done through favorable interpersonal relationships outside formally prescribed organizational mechanisms

18

empowerment

sharing power in such a way that individuals learn to believe in their ability to do the job