Developing Management Skills, Student Value Edition: Developing Management Skills - Ch. 9 Flashcards


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Building Effective Teams and Teamwork
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1

4 Stages of Team Development

  1. Forming
  2. Norming
  3. Storming
  4. Performing
2

Forming

The team is faced with the need to become acquainted with its members, its purpose, and its structure. Relationships must be formed and trust established. Clarity of direction is needed from team leaders.

3

Norming

The team is faced with creating cohesion and unity, differentiating roles, identifying expectations for members, and enhancing collaboration. Providing supportive feedback and fostering commitment to a vision are needed from team leaders.

4

Storming

The team is faced with disagreements, counter-dependence, differing points of view, and the need to manage conflict. Challenges include violations of team norms and expectations and overcoming groupthink. Focusing on process improvement, recognizing team achievement, and fostering win/win relationships are needed from team leaders.

5

Performing

The team is faced with the need for continuous improvement, innovation, speed, and capitalizing on core competencies. Sponsoring team members’ new ideas, orchestrating their implementations, and fostering extraordinary performance are needed from the team leaders.

6

Two main types of roles exist that enhance team performance

  1. Task-Facilitating Roles
  2. Relationship-Building Roles
7

Task-Facilitating Roles

  • Roles that help the team accomplish its outcomes or objectives.
  • These roles give direction, seek and give information, elaborate, urge, monitor, analyze processes, test reality, enforce, and summarize.
8

SMART Goals

Specific, Measurable, Aligned, Realistic, Time-Bound

9

Specific

The goal is clear and precise targets and standards are identified

10

Measurable

The goal can be assessed and quantified. The extent to which the goal has been achieved is obvious

11

Aligned

The goal is supportive and of consistent with the goal of the broader organization. People are not pursuing their own objectives independent of the team.

12

Realistic

While being difficult and causing performance to stretch, the goal is not foolhardy or a fantasy.

13

Time-Bound

An end point is identified so that goal achievement is not open-ended

14

Everest Goals involve:

  1. positive deviance
  2. profound meaning and purpose
  3. affirmative bias
  4. contribution
  5. inherently energizing
15

Groupthink

Occurs when a group makes faulty decisions because group pressures lead to a deterioration of “mental efficiency, reality testing, and moral judgement.” Also ignores alternatives and takes irrational actions.

16

Attributes of groupthink occur in the “norming” stage:

    1. Illusion of invulnerability
    2. Shared stereotypes
    3. Rationalization
    4. Illusion of Morality
    5. Self-Censorship
    6. Direct pressure
    7. Mind guarding
    8. Illusion of unanimity
17

How to overcome Groupthink

Establishing competing groups working on the same problem, participation in groups by outsiders, assigning a role of critical evaluator in the group, and having groups made up of cross-functional participants