Chapter 1: Introduction to Operations and Supply Chain Management

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1

Supply Chain Management

The active management of supply chain activities and relationships in order to maximize customer value and achieve a sustainable competitive advantage.

2

Supply Chain

A network of manufacturers and service providers that work together to create products or services needed by end users. These manufacturers are linked together through physical flows, information flows, and monetary flows.

3

Upstream

Activities or firms positioned earlier in the supply chain.

4

Downstream

Activities or firms positioned later in the supply chain

5

First-tier supplier

A supplier that provides products or services directly to a firm.

6

Second-tier supplier

A supplier that provides products or services to a firm’s first-tier supplier.

7

Electronic commerce

The use of computer and telecommunications technologies to conduct business via electronic transfer of data and documents.

8

Increasing competition and globalization

Customer demands are changing and new competitors are entering the markets.

9

Relationship management

Organizations must manage the relationships with their upstream suppliers as well as their downstream customers.

10

Coordinated Decision Making

Systems approach to management that considers the total impact of functional and channel partner decisions of the final customer.