Management Chapter 1 Flashcards

the planning, organizing, leading and controlling of human and other resources to achieve organizational goals effectively and efficiently.

planning which goals the manager will pursue, what you're going to do

Collections of people who work together and coordinate their actions to achieve a wide variety of goals or future outcomes.

example: church, college and fraternity groups

the people responsible for supervising the use of an organization's resources to meet its goals

for example: managers use resources to accomplish a goal

a measure of the appropriateness of the goals an organization is pursuing and the degree to which they are achieved.

example:weather you get the job done

a measure of how well or how productively resources are used to achieve a goal

example: the amount taken to complete a task

1.) Deciding which goals the organization will pursue

2.) Deciding what courses of action to adopt to attain those goals

3.) Deciding how to allocate organizational resources

-Involves grouping people into departments according to the kinds of job-specific tasks they perform

-managers lay out lines of authority and responsibility

- Coordinating organizational resources

a formal system of task and reporting relationships that coordinates and motivates members so that they work together to achieve organizational goals

-leadership involves using power, personality, influence, persuasion and communication skills

-it revolves around encouraging all employees to perform at a high level

-outcome of good leadership is a highly motivated and committed workforce

-the outcomes of the control process is the ability to measure performance accurately and regulate organizational efficiency and effectiveness

- in the planning function the managers must decide which goals to measure in the controlling function they measure and regulate those goals

a grounp of people who work together and possess similar skills or use the same knowledge, tools, or techniques

TOP PYRAMID: CEO ,

Top Managers ,

Middle Managers ,

First- Line Managers

responsible for the daily supervision of the managerial employees

Supervises first line managers and is responsible for finding the best way to use resources to achieve organizational goals

-Responsible for the performance of all departments

-establish organizational goals

-decide how different departments should interact

-monitor how well middle managers utilize resources to achieve goals

-Decisional

-Interpersonal

-Informational

-Conceptual

-Human

-Technical

deciding which new projects or programs to initiate and to invest resources in

managing an unexpected event or crisis

assigning resources between functions and divisions setting the budgets of lower managers

reaching agreements between other managers, unions, customers, employees or shareholders

symbolizing the organizations mission and what it is seeking to achieve

training, counseling and mentoring high employee performance

linking and coordinating the activities of people and groups both inside and outside the organization

analyzing information from both internal and external environment

transmitting information to influence the attitudes and behavior of employees

using information to positively influence the way people in and out of the organization respond to it

example: president

the ability to analyze and diagnose a situation and distinguish between cause and effect

the ability to understand, alter, lead and control the behavior of the individuals and groups

job- specific skills required to perform a particular type of work or occupation at a high- level

specific set of departmental, skills abilities knowledge and experience that allows one organization to outperform its competitors

example: what we do best and we can focus on

the process of creating new or improved goods and services or developing better ways to produce or provide them

example: is there creative

involves simplifying shrinking or downsizing and organizations operations to lower operating costs (to make a fundamental change in an organization usually for a specific reason)

contracting with another company to perform a work activity the company previously performed itself

example: labor cost is cheaper by other countries

involves giving employees more authority and responsibility over the way the perform their work activities

a group of employees who assume responsibility for organization controlling and supervising their own activities and monitoring the quality of the goods and services they provide.

example: given responsibility but doesn't have authority

ability of one organization to outperform other organizations because it produces desired goods or services more efficiently and effectively than its competitors

- rise of global organizations

- building a competitive advantage

-maintaining ethical standards

-managing a diverse workforce

-utilizing information technology and technologies

-global and domestic crisis management