Management Chapter 1 Flashcards


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created 7 years ago by Yesi_Oronia_Arellano
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1

Management

the planning, organizing, leading and controlling of human and other resources to achieve organizational goals effectively and efficiently.

planning which goals the manager will pursue, what you're going to do

2

Organnizations

Collections of people who work together and coordinate their actions to achieve a wide variety of goals or future outcomes.

example: church, college and fraternity groups

3

Managers

the people responsible for supervising the use of an organization's resources to meet its goals

for example: managers use resources to accomplish a goal

4

Effectiveness

a measure of the appropriateness of the goals an organization is pursuing and the degree to which they are achieved.

example:weather you get the job done

5

Efficiency

a measure of how well or how productively resources are used to achieve a goal

example: the amount taken to complete a task

6

Planning

1.) Deciding which goals the organization will pursue

2.) Deciding what courses of action to adopt to attain those goals

3.) Deciding how to allocate organizational resources

7

Organizing

-Involves grouping people into departments according to the kinds of job-specific tasks they perform

-managers lay out lines of authority and responsibility

- Coordinating organizational resources

8

Organizational structure

a formal system of task and reporting relationships that coordinates and motivates members so that they work together to achieve organizational goals

9

Leading

-leadership involves using power, personality, influence, persuasion and communication skills

-it revolves around encouraging all employees to perform at a high level

-outcome of good leadership is a highly motivated and committed workforce

10

Controlling

-the outcomes of the control process is the ability to measure performance accurately and regulate organizational efficiency and effectiveness

- in the planning function the managers must decide which goals to measure in the controlling function they measure and regulate those goals

11

Department

a grounp of people who work together and possess similar skills or use the same knowledge, tools, or techniques

12

Levels of Management

TOP PYRAMID: CEO ,

Top Managers ,

Middle Managers ,

First- Line Managers

13

First- line managers

responsible for the daily supervision of the managerial employees

14

Middle- Managers

Supervises first line managers and is responsible for finding the best way to use resources to achieve organizational goals

15

Top Managers

-Responsible for the performance of all departments

-establish organizational goals

-decide how different departments should interact

-monitor how well middle managers utilize resources to achieve goals

16

Roles:

-Decisional

-Interpersonal

-Informational

17

Skills:

-Conceptual

-Human

-Technical

18

Entrepreneur:

deciding which new projects or programs to initiate and to invest resources in

19

Disturbance handler:

managing an unexpected event or crisis

20

Resource allocator:

assigning resources between functions and divisions setting the budgets of lower managers

21

Negotiatior

reaching agreements between other managers, unions, customers, employees or shareholders

22

Figurehead

symbolizing the organizations mission and what it is seeking to achieve

23

Leader

training, counseling and mentoring high employee performance

24

Liaison

linking and coordinating the activities of people and groups both inside and outside the organization

25

Monitor

analyzing information from both internal and external environment

26

Disseminator

transmitting information to influence the attitudes and behavior of employees

27

Spokesperson

using information to positively influence the way people in and out of the organization respond to it

example: president

28

Conceptual Skills

the ability to analyze and diagnose a situation and distinguish between cause and effect

29

Human skills

the ability to understand, alter, lead and control the behavior of the individuals and groups

30

Technical skills

job- specific skills required to perform a particular type of work or occupation at a high- level

31

Core competency:

specific set of departmental, skills abilities knowledge and experience that allows one organization to outperform its competitors

example: what we do best and we can focus on

32

innovation

the process of creating new or improved goods and services or developing better ways to produce or provide them

example: is there creative

33

Restructuring

involves simplifying shrinking or downsizing and organizations operations to lower operating costs (to make a fundamental change in an organization usually for a specific reason)

34

Outsourcing

contracting with another company to perform a work activity the company previously performed itself

example: labor cost is cheaper by other countries

35

Empowerment

involves giving employees more authority and responsibility over the way the perform their work activities

36

Self- Managed teams

a group of employees who assume responsibility for organization controlling and supervising their own activities and monitoring the quality of the goods and services they provide.

example: given responsibility but doesn't have authority

37

Competitive Advantage

ability of one organization to outperform other organizations because it produces desired goods or services more efficiently and effectively than its competitors

38

Challenges for Management in a Global Enviorment

- rise of global organizations

- building a competitive advantage

-maintaining ethical standards

-managing a diverse workforce

-utilizing information technology and technologies

-global and domestic crisis management