IAHCSMM Chapter 22

Helpfulness: 0
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1

Ethical behavior

Behavior relating to what is "right and wrong" relative to the standards of conduct for your profession are called:

2

Feedback

A step in communication that occurs when a listener asks a question is called:

3

Concentrate on the listener

When speaking, you should:

4

Attitude

What is the most important part necessary for teamwork?

5

Cross functional team

A group of employees from different departments within the healthcare facility that work work together to sove operating problems is called a:

6

Service Recovery

Customer complaints are best handled through which of the following approaches?

7

Helping patients

Which is the following is the most important priority?