Business Essentials Ch 7

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1

Assembly Line Layout

a same-steps layout in which a product moves step by step through a plant on conveyer belts or other equipment until it is completed

2

Business Process Reengineering

rethinking and radical redesign of business processes to improve performance, quality, and productivity

3

Capacity

amount of a product that a company can produce under normal circumstances

4

Competitive Product Analysis

process by which a company analyzes a competitor's products to identify desirable improvements

5

Consistency

dimension of quality that refers to sameness of product quality from unit to unit

6

Detailed Schedule

schedule showing daily work assignments with start and stop times for assigned jobs

7

Fixed-Position Layout

labor, equipment, materials, and other resources are brought to the geographic location where all production work is done

8

Follow-Up

operations control activity for ensuring that production decisions are being implemented

9

Gantt Chart

production schedule that breaks down large projects into steps to be performed and specifies the time required to perform each step

10

Goods Operations (Goods Production)

activities producing tangible products, such as radios, newspapers, buses, and textbooks

11

High-Contact System

level of customer contact in which the customer is part of the system during service delivery

12

Inventory Control

process of receiving, storing, handling, and counting of all raw materials, partly finished goods, and finished goods

13

ISO 9000

program certifying that a factory, laboratory, or office has met the quality management standards set by the International Organization for Standardization

14

ISO 14000

certification program attesting to the fact that a factory, laboratory, or office has improved its environmental performance

15

Just-In-Time (JIT) Production

type of lean production system that brings together all materials at the precise time they are required at each production stage

16

Lean Production System

production system designed for smooth production flows that avoid inefficiencies, eliminate unnecessary inventories, and continuously improve production processes

17

Low-Contact System

level of customer contact in which the customer need not be part of the system to receive the service

18

Make-To-Order Operations

activities for one-of-a-kind or custom-made production

19

Make-To-Stock Operations

activities for producing standardized products for mass consumption

20

Master Operations Schedule

schedule showing which products will be produced, and when, in upcoming time periods

21

Materials Management

process of planning, organizing, and controlling the flow of materials from sources of supply through distribution of finished goods

22

Operations Capability (Production Capability)

special ability that production does especially well to outperform the competition

23

Operations Control

process of monitoring production performance by comparing results with plans and taking corrective action when needed

24

Operations Process

set of methods and technologies used to produce a good or a service

25

Operations (Production)

activities involved in making products, goods, and services for customers

26

Operations (Production) Management

systematic direction and control of the activities that transform resources into finished products that create value for and provide benefits to customers

27

Operations (Production) Managers

managers responsible for ensuring that operations activities create value and provide benefits to customers

28

Outsourcing

replacing internal processes by paying suppliers and distributors to perform business processes or to provide needed materials or services

29

Process Layout (Custom-Product Layout)

physical arrangement of production activities that groups equipment and people according to function

30

Product Layout (Same-Steps Layout)

physical arrangement of production steps designed to make one type of product in a fixed sequence of activities according to its production requirements

31

Productivity

the amount of output produced compared with the amount of resources used to produce that output

32

Performance

dimension of quality that refers to how well a product does what it is supposed to do

33

PERT Chart

production schedule specifying the sequence of activities, time requirements, and critical paths for performing the steps in a project

34

Purchasing

acquisition of the materials and services that a firm needs to produce its products

35

Quality

combination of "characteristics of a product or service that bear on its ability to satisfy stated or implied needs"

36

Quality Control

action of ensuring that operations produce products that meet specific quality standards

37

Quality Improvement Team

total quality management tool in which collaborative groups of employees from various work areas work together to improve quality by solving common shared production problems

38

Quality Ownership

principle of total quality management that holds that quality belongs to each person who creates it while performing a job

39

Service Operations (Service Production)

activities producing intangible and tangible products, such as entertainment, transportation, and education

40

Staff Schedule

assigned working times in upcoming days for each employee on each work shift

41

Supplier Selection

process of finding and choosing supplies from whom to buy

42

Supply Chain Management (SCM)

principle of looking at the supply chain as a whole to improve the overall flow through the system

43

Supply Chain (Value Chain)

flow of information, materials, and services that starts with raw-materials suppliers and continues adding value through other stages in the network of firms until the product reaches the end customer

44

Total Quality Management (TQM)

all activities involved in getting high-quality goods and services into the marketplace

45

Transportation

activities in transporting resources to the producer and finished goods to customers

46

Utility

product's ability to satisfy a human want or need

47

Value-Added Analysis

process of evaluating all work activities, materials flows, and paperwork to determine the value that they add for customers

48

Warehousing

storage of incoming materials for production and finished goods for distribution to customers