mgmt 3720 chapter 14

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1

A strong culture builds all of the following EXCEPT __________.

a weak community between members

2

All of the following are factors that serve to sustain organizational cultures EXCEPT ________.

frugality

3

High formalization in an organization creates all of the following EXCEPT ________.

cohesiveness

4

To create a more ethical culture, management should do all of the following EXCEPT ________.

cover up unethical acts

5

The time when a new employee sees what the organization is really like and realizes that expectations and reality may diverge is called the ________ stage.

encounter

6

In contrasting organizational culture with job satisfaction, organizational culture is a(n) ________ term, while job satisfaction is a(n) ________ term.

descriptive; evaluative

7

Which of the following is NOT a way that culture is created?

Founders poll early employees to determine the appropriate cultural values.

8

Using covert influence to overcome resistance to change is called ______________.

manipulation

9

All of the following are sources of organizational resistance to change, EXCEPT ________________.

security

10

Stan is trying to implement a new organizational structure at his company. A group of key employees is resisting the change. In an attempt to "buy off" the leaders, Stan is giving them a key role in the change decision. He doesn't really value their opinion, but he wants their endorsement. Which change strategy is he using?

...

11

________________ are persons who act as catalysts and assume the responsibility for managing change activities.

Change agents

12

Change activities that are ____________ and goal oriented are termed planned change.

intentional

13

It is easiest for management to deal with resistance when resistance is ____________.

overt

14

Who is responsible for initiating and managing change in an organization?

The change agents