Foundations: Fundamentals of Nursing, Exemplars - Chapter 3, 20, 24, and 25
lifelong learning process. Nurses communicate with patients and their families.
allows you to express feelings and ideas without judging or hurting others. includes intermittent eye contact; nonverbal communication, honesty and active listening; spontaneous verbal responses with a confident voice and culturally sensitive use of touch and space.
are specific responses that encourage the expression of feelings and ideas and convey acceptance and respect.
Therapeutic communication techniques:
active listening - SOLER - Sit facing patient, Observe an open posture, Lean toward patient, Establish and maintain intermittent eye contact, relax and be comfortable with the patient
Group Process :
roles of a participant in group process
Interdisciplinary teams & communication
Chain of command
Protecting vulnerable populations