Foundations: Fundamentals of Nursing, Exemplars - Chapter 3, 20, 24, and 25

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Fundamentals of Nursing
Chapters 3, 20, 24, 25
Exemplars for communication, community-based nursing practice, evaluation, patient education
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1

Communication

lifelong learning process. Nurses communicate with patients and their families.

2

Assertive communication

allows you to express feelings and ideas without judging or hurting others. includes intermittent eye contact; nonverbal communication, honesty and active listening; spontaneous verbal responses with a confident voice and culturally sensitive use of touch and space.

3

Therapeutic communication

are specific responses that encourage the expression of feelings and ideas and convey acceptance and respect.

4

Therapeutic communication techniques:

active listening - SOLER - Sit facing patient, Observe an open posture, Lean toward patient, Establish and maintain intermittent eye contact, relax and be comfortable with the patient

5

Group Process :
stages

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6

Group Process:
roles of a participant in group process

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7

Interdisciplinary teams & communication

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8

Chain of command

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9

Advocacy

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10

Protector

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11

Protecting vulnerable populations

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12

Teaching/learning process

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