OM Chap 1 Flashcards


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1

Frederick taylor believed that:

the scientific method applied to work as well as science

2

Frederick taylor was responsible for the development of

principles of scientific management

3

Which of the following is not associated with the work of Taylor?

The hierarchical needs of labor.

4

Higher productivity derived from efficient operations leads to

lower cost goods and services

5

Which of the following is NOT an OM operations planning and control issue?

How much capacity do we need?

6

In order to be successful with large-scale Web-based on-line shopping, companies
typically need to

...

7

Which of the following individuals made contributions to the OM field by developing time and motion study?

Frank Gilbreth

8

Which of the following is NOT an OM tactical issue?

Where do we locate the facility or facilities?

9

Operations managers help to provide workers with improved working conditions by

improving the ergonomic design of job functions

10

Which of the following is NOT an example of the shift of power from producers to consumers?

less emphasis in reducing labor and material costs

11

Operations management is the business function that plans, coordinates, and controls the
resources needed to produce a company's
Answer

Products and services

12

Contemporary operations managers would NOT define quality in terms of

profits

13

Who was heavily involved in industrial psychology?

Lillian Gilbreth

14

Who developed the use of motion study in improving operations?

Frank Gilbreth

15

The operations management transformation process in a manufacturing firm is primarily which of the following?

Physical

16

Who was instrumental in shedding new light on psychological needs of workers and their motivations?

Elton Mayo

17

Who developed the use of standardization in large scale mass production using a moving assembly line?

Henry Ford

18

Higher quality products are commonly associated with

six-sigma quality standards

19

Which of the following is NOT an OM strategic issue?

Should we have finished goods inventory?

20

Largely due to the globalization of economies and the growth of e-commerce, the balance of power has shifted from

producers to consumers

21

Which of the following is consistent with contemporary operations management?

replanting of forest land to reduce erosion

22

Who was greatly responsible for the scientific management movement since the turn of the century?

Frederick Winslow Taylor

23

Which of the following individuals made contributions to the field of Operations Management by shedding new light on worker motivation?

Elton Mayo

24

F.W. Taylor believed that:

scientific laws governed how much work a person could do each day.

25

In a retail store, the transformation process is a change of personnel,
products and money into satisfied purchasers.

Exchange