RHM 470- Test 1 Flashcards


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1

What is the difference between non-impact and impact printer?

impact

  • carbon copy

non-impact

  • producing restaurant checks, inkjet, and laser

2

What are volatile and non-volatile storages? Examples?

Volatile

  • RAM
  • power off computer = saved data will be deleted

non-volatile

  • ROM
  • power off computer and saved data will not be deleted

3

List advantages and disadvantages of the three topologies.

Bus Topology advantage

  • easy to set up, easy to extend, works well for small networks

bus topology disadvantage

  • difficult to detect trouble at individual station, if break in main cable the entire netwrok shits doen, not meant to be a stand-alone solution in a large building

Ring Topology advantage

  • requires less cable than star network, faster than bus network

Ring Topology disadvantage

  • one work station may break the ring

Star Topology advantage

  • reliable, easy to pinpoint hardware problem

Star Topology disadvantage

  • expensive, requires more cables

4

Define information and describe the information processing phase.

information: a finished product data or raw material that has been processed to give it meaning and usefulness

input: taking data that is external to the system and entering it into the system

Processing: computer takes inputted data and convert it to something usable

Output: taking information that was in the system and outputting it

Storage: after data has been processed, it is commonly stored for later use

5

What is hardware?

The physical device of the computer systems

6

What is software?

The computer programs that control the electronic hardware and perform processing

7

List common input devices used in the hospitality industry (minimum 5 examples)

  • Touchscreen
  • mouse
  • digital pen
  • keyboard
  • scanners

8

List key factors to consider when purchasing a printer

  • Quality
  • speed
  • color
  • paper handling
  • wireless
  • remote printing

9

What is workflow software?

It involves the automated movement of documents on items through a specific sequence of actions or tasks. It also automates the flow of work

10

What is data mining and why is it important?

It is important because it pulls trends customer preference to helps decision making and forecasts future trends

11

What does mission-critical system refer? Provide two examples of mission-critical systems in the hospitality industry.

it refers to systems whose reiable performance is crucial to successful performance of the organization

  • restaurant (POS) (point of sale system)
  • PMS (property management system)

12

What is the main purpose of PCI-DSS?

It is to improve security of the global payment system by protecting consumers. merchants, bank frauds, and hacks

13

What are the five steps after discovering a computer is infected with a virus?

  1. isolate and disconnect from network
  2. remote virus
  3. restore data
  4. prevent future infection
  5. learn from mistakes

14

What are three views on creating competitive advantages?

  1. positioning view
  2. resource based view
  3. dynamic capabilities

15

List outcomes that can be achieved by investing in IT and briefly explain what each outcome refers.

low cost

  • products/services at the lowest cost

speed

  • fast and superior services and products

16

Describe the co-alignment model

It is a systematic approach to help a company gain competitive advantage (environment factor, strategic choice, firm structure, results

17

Describe LAN and WAN

LAN

  • local are network (computers in the same building)

WAN

  • wide are network (cloud computing)

18

How do you define competitive advantage?

doing things faster, better, cheaper, or different than someone else

19

List common barriers to technology projects in the hospitality industry

  • cost of implementation
  • system integration
  • communication problems

20

Describe the relationship between client and workstation

workstations can be clients, but not all clients are workstations

21

What are the advantage(s) and disadvantage(s) of a fiber optic cable?

advantages

  • fast speed

disadvantage

  • sensitive and do not handle extensive bending
  • is expeensive

22

What is the difference between business continuity planning (BCP) and disaster contingency recovery plan?

BCP is proactive and disaster contingency recovery plan is reactive

23

What are the seven common causes of system failure? List them and provide an example for each failure

  1. operator error- delete important files
  2. hardware failure- nothing lasts forever
  3. power problems- power line trouble causes 70% of hardware and software failures
  4. software bug- prevents it from working properly
  5. system overload- can cause the system to fail
  6. virus- can destroy and program and infect it without the user knowing
  7. spyware- can take partial control over the user's interaction with the computer without the user's informs consent

24

What are the three components of Central Processing Unit?

  • arithmetic/logic unit
  • control unit
  • primary storage

25

What is the unit used to count the speed of a printer?

DPI (dots per inch)

26

What is the unit used to count the speed of a

GH2 or MIPS

27

What is the name of the first computer?

ENIAC

28

Provide example(s) of primary storages and secondary storages

Primary

  • RAM and ROM

Secondary

  • Hard disks, USB flash drive

29

What is integrated software?

A number of softwares combined into a single package with a set of commands and rules for its use

30

What does Data Miner do?

It is a new type of computer professional