COMPTIA 1 NOTECARDS Flashcards


Set Details Share
created 5 months ago by jlampkin
6 views
show moreless
Page to share:
Embed this setcancel
COPY
code changes based on your size selection
Size:
X
Show:

1

CHAPETER 1

...

2

WHICH OF THE FOLLOWING WOULD BE MOST APPROPRIATE FOR THE WORKPLACE? (SELECT TWO)

A) CLEAN, PRESSED KHAKI TROUSERS

B)CLEAN, WRINKLE FREE T-SHIRT

C)CLEAN WRINKLE FREE POLO SHIRT

D)CLEAN PRESSED JEANS

A&C KHAKI TROUSERS AND A POLO SHIRT JEANS AND A T-SHIRT EVERY TIME

3

WHILE MANNING THE HELP DESK YOU GET A CALL FROM A DISTRAUGHT USER WHO SAYS SHE HAS A BLANK SCREEN. WHAT WOULD BE A USEFUL FOLLOW -UP QUESTION(SELECT TWO)

A)IS THE COMPUTER TURNED ON?

B)IS THE MONITOR TURNED ON ?

C)DID YOU REBOOT?

D) WHAT DID YOU DO?

A&B GO FOR THE SIMPLE ANSWER FIRST. WHEN FACED WITH BLANK SCREEN , CHECK TO SEE IF THE COMPUTER AND THE MONITOR ARE TURNED ON

4

AT THE VERY LEAST, WHAT TOOL SHOULD BE IN EVERY TECHNICIAN TOOL KIT?

A)PLIERS

B)HAMMER

C)STRAIGHT SLOT SCREWDRIVER

DPHILLIPS HEAD SCREWDRIVER

EVERY TECH TOOLKIT SHOULD HAVE A PHILLIPS HEAD SCREWDRIVER AT THE VERY LEAST

5

WHEN IS IT APPROPRIATE TO YELL AT A USER?

A)WHEN HE SCREWS UP THE SECOND TIME

B)WHEN HE INTERRUPTS YOUR TROUBLESHOOTING

C)WHEN HE SCREWS UP THE FIFITH TIME

DNEVER

D) DONT GET ANGRY OR YELL AT CLIENTS

6

WHEN TROUBLE SHOOTING A SOFTWARE PROBLEM ON PHOEBES COMPUTER AND LISTENING TO HER DESCRIBE THE PROBLEM YOU GET A TEXT FROM YOUR BOSS. WHICH OF THE FOLLOWING IS THE MOST APPROPRIATE ACTION FOR YOU TO TAKE?

A)EXCUSE YOURSELF, WALK OUT OF THE CUBE, AND TEXT YOUR BOSS

B)PICK UP PHOEBES PHONE AND DIAL YOUR BOSS NUMBER

C)WAIT UNTIL PHOEBES FINISHES HER DESCRIPTION AND THEN ASK TO USE HER PHONE TO CALL YOUR BOSS

D)WAIT UNTIL PHOEBES FINISHES HER DESCRIPTION RUN THROUGH ANY SIMPLE FIXES AND THEN EXPLAIN THAT YOU NEED TO CALL YOUR BOSS ON YOUR CELL PHONE

D) FOCUS ON THE CUSTOMER AND DONT USE HER THINGS

7

YOU ARE AT A CUSTOMERS WORKSATATION TO INSTALL SEVERAL SOFTWARE AND HARDWARE UPDATES A PROCESS THAT WILL TAKE A WHILE AND REQUIRE SEVERAL REBOOTS OF THE COMPUTER.WHAT SHOULD YOU DO ABOUT THE PASSWORD TO THE USERS ACCOUNT?

A)REQUIRE THE CUSTOMER TO SIT WITH YOU THROUGHOUT THE PROCESS SO SHE CAN TYPE IN HER PASSWORD EACH TIME

B)ASK THE USER TO WRITE DOWN HER PASSWORD FOR YOU TO USE

C)ASK THE USER TO CHANGE HER PASSWORD TEMPORARILY FOR YOU TO USE

D CALL YOUR SUPERVISOR

C) IN THIS CIRCUMSTANCE ASKING, FOR A TEMPOARY PASSWORD IS THE RIGHT ANSWER. MAKE SURE THE USER CHANGES HER PASSWORD BACK BEFORE YOU THE LEAVE THE SITE

8

WHICH OF THE FOLLWOING IS A GOOOD PRACTICE AFTER COMPLELETING A TROUBLESHOOTING CALL AT SOMEONES OFFICE?

A) FOLLOW UP WITH A CALL WITHIN A COUPLE OF DAYS TO MAKE SURE EVERYTHING IS GOING WELL WITH THE FIXED COMPUTER

B)MAKE A COPIE S OF ANY PASSWORD YOU USED AT THE SITE FOR FUTURE REFERENCE

C)DOCUMENT ANY PARTICULARL IMPORTANT PEOPLE YOU MET FOR FUTURE REFERENCE

D)DO NOTHING . YOUR WORKED IS FINISHED

A) SIMPLE FOLLOW UP BUILD GOOD WILL AND TRUST. THIS IS A VERY IMPORTANT STEP TO TAKE AFTER COMPLETING A JOB

9

WHICH TOOL HELPS YOU AVOID ACCIDENTAL STATIC DISCHARGE BY KEEPING YOU AT THE SAME ELECTRICAL POTENTIAL AS THE COMPUTERON WHICH YOU'RE WORKING?

A)ANTISTATIC SPRAY

B)ANTISTATIC BAG

C)ANTISTATIC WRIST WRAP

D)PHIILLIPS HEAD SCREWDRIVER

C)AN ANTRISTATIC WRIST STRAP KEEP YOU AT THE SAME ELECTRICAL POTENTIAL AS THE COMPUTER

10

ONCE YOU HAVE ACERTAINED THE COMPUTERS PROBLEM AND BACKED UP THE CRITICAL DATA WHAT SHOULD YOU DO?

A)ESTABLISH A THEORY OF PROBABLE CAUSE

B)START FIXING THE MACHINE

C)QUESTION USERS MORE TO FIND OUT HOW THEY CAUSED THE PROBLEM

D)DOCUMENT

A)YOU SHOULD ESTABLISH A THEORY OF PROBABLE CAUSE ONCE YOU HAVE ASCERTAINED THE PROBLEM FROM AND BACKED UP DATA

11

WHAT SHOULD YOU DO AFTER SUCCESSFULLY REPAIRING A MACHINE?

A)DO NOTHING YOUR JOB IS DONE

B)ADMONISH THE USER FOR CAUSING SO MUCH WORK FOR THE IT DEPARTMENT

C)DOCUMENT YOUR FINDINGS

D)LOCK IT DOWN SO THE USER CANT CAUSE THE SAME PROBLEM AGAIN

C) AT THE END OF A REPAIR YOU SHOULD ALWAYS DOCUMENT YOUR FINDINGS

12

A)

B)

C)

D

...