COMPTIA 1 NOTECARDS Flashcards


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1

CHAPETER 1

...

2

WHICH OF THE FOLLOWING WOULD BE MOST APPROPRIATE FOR THE WORKPLACE? (SELECT TWO)

A) CLEAN, PRESSED KHAKI TROUSERS

B)CLEAN, WRINKLE FREE T-SHIRT

C)CLEAN WRINKLE FREE POLO SHIRT

D)CLEAN PRESSED JEANS

A&C KHAKI TROUSERS AND A POLO SHIRT JEANS AND A T-SHIRT EVERY TIME

3

WHILE MANNING THE HELP DESK YOU GET A CALL FROM A DISTRAUGHT USER WHO SAYS SHE HAS A BLANK SCREEN. WHAT WOULD BE A USEFUL FOLLOW -UP QUESTION(SELECT TWO)

A)IS THE COMPUTER TURNED ON?

B)IS THE MONITOR TURNED ON ?

C)DID YOU REBOOT?

D) WHAT DID YOU DO?

A&B GO FOR THE SIMPLE ANSWER FIRST. WHEN FACED WITH BLANK SCREEN , CHECK TO SEE IF THE COMPUTER AND THE MONITOR ARE TURNED ON

4

AT THE VERY LEAST, WHAT TOOL SHOULD BE IN EVERY TECHNICIAN TOOL KIT?

A)PLIERS

B)HAMMER

C)STRAIGHT SLOT SCREWDRIVER

DPHILLIPS HEAD SCREWDRIVER

EVERY TECH TOOLKIT SHOULD HAVE A PHILLIPS HEAD SCREWDRIVER AT THE VERY LEAST

5

WHEN IS IT APPROPRIATE TO YELL AT A USER?

A)WHEN HE SCREWS UP THE SECOND TIME

B)WHEN HE INTERRUPTS YOUR TROUBLESHOOTING

C)WHEN HE SCREWS UP THE FIFITH TIME

DNEVER

D) DONT GET ANGRY OR YELL AT CLIENTS

6

WHEN TROUBLE SHOOTING A SOFTWARE PROBLEM ON PHOEBES COMPUTER AND LISTENING TO HER DESCRIBE THE PROBLEM YOU GET A TEXT FROM YOUR BOSS. WHICH OF THE FOLLOWING IS THE MOST APPROPRIATE ACTION FOR YOU TO TAKE?

A)EXCUSE YOURSELF, WALK OUT OF THE CUBE, AND TEXT YOUR BOSS

B)PICK UP PHOEBES PHONE AND DIAL YOUR BOSS NUMBER

C)WAIT UNTIL PHOEBES FINISHES HER DESCRIPTION AND THEN ASK TO USE HER PHONE TO CALL YOUR BOSS

D)WAIT UNTIL PHOEBES FINISHES HER DESCRIPTION RUN THROUGH ANY SIMPLE FIXES AND THEN EXPLAIN THAT YOU NEED TO CALL YOUR BOSS ON YOUR CELL PHONE

D) FOCUS ON THE CUSTOMER AND DONT USE HER THINGS

7

YOU ARE AT A CUSTOMERS WORKSATATION TO INSTALL SEVERAL SOFTWARE AND HARDWARE UPDATES A PROCESS THAT WILL TAKE A WHILE AND REQUIRE SEVERAL REBOOTS OF THE COMPUTER.WHAT SHOULD YOU DO ABOUT THE PASSWORD TO THE USERS ACCOUNT?

A)REQUIRE THE CUSTOMER TO SIT WITH YOU THROUGHOUT THE PROCESS SO SHE CAN TYPE IN HER PASSWORD EACH TIME

B)ASK THE USER TO WRITE DOWN HER PASSWORD FOR YOU TO USE

C)ASK THE USER TO CHANGE HER PASSWORD TEMPORARILY FOR YOU TO USE

D CALL YOUR SUPERVISOR

C) IN THIS CIRCUMSTANCE ASKING, FOR A TEMPOARY PASSWORD IS THE RIGHT ANSWER. MAKE SURE THE USER CHANGES HER PASSWORD BACK BEFORE YOU THE LEAVE THE SITE

8

WHICH OF THE FOLLWOING IS A GOOOD PRACTICE AFTER COMPLELETING A TROUBLESHOOTING CALL AT SOMEONES OFFICE?

A) FOLLOW UP WITH A CALL WITHIN A COUPLE OF DAYS TO MAKE SURE EVERYTHING IS GOING WELL WITH THE FIXED COMPUTER

B)MAKE A COPIE S OF ANY PASSWORD YOU USED AT THE SITE FOR FUTURE REFERENCE

C)DOCUMENT ANY PARTICULARL IMPORTANT PEOPLE YOU MET FOR FUTURE REFERENCE

D)DO NOTHING . YOUR WORKED IS FINISHED

A) SIMPLE FOLLOW UP BUILD GOOD WILL AND TRUST. THIS IS A VERY IMPORTANT STEP TO TAKE AFTER COMPLETING A JOB

9

WHICH TOOL HELPS YOU AVOID ACCIDENTAL STATIC DISCHARGE BY KEEPING YOU AT THE SAME ELECTRICAL POTENTIAL AS THE COMPUTERON WHICH YOU'RE WORKING?

A)ANTISTATIC SPRAY

B)ANTISTATIC BAG

C)ANTISTATIC WRIST WRAP

D)PHIILLIPS HEAD SCREWDRIVER

C)AN ANTRISTATIC WRIST STRAP KEEP YOU AT THE SAME ELECTRICAL POTENTIAL AS THE COMPUTER

10

ONCE YOU HAVE ACERTAINED THE COMPUTERS PROBLEM AND BACKED UP THE CRITICAL DATA WHAT SHOULD YOU DO?

A)ESTABLISH A THEORY OF PROBABLE CAUSE

B)START FIXING THE MACHINE

C)QUESTION USERS MORE TO FIND OUT HOW THEY CAUSED THE PROBLEM

D)DOCUMENT

A)YOU SHOULD ESTABLISH A THEORY OF PROBABLE CAUSE ONCE YOU HAVE ASCERTAINED THE PROBLEM FROM AND BACKED UP DATA

11

WHAT SHOULD YOU DO AFTER SUCCESSFULLY REPAIRING A MACHINE?

A)DO NOTHING YOUR JOB IS DONE

B)ADMONISH THE USER FOR CAUSING SO MUCH WORK FOR THE IT DEPARTMENT

C)DOCUMENT YOUR FINDINGS

D)LOCK IT DOWN SO THE USER CANT CAUSE THE SAME PROBLEM AGAIN

C) AT THE END OF A REPAIR YOU SHOULD ALWAYS DOCUMENT YOUR FINDINGS

12

CHAPTER 2

CHAPTER 2

13

WHICH VERSION OF WINDOWS INTRODUCED THE METRO UI?

A)WINDOWS 7

B)WINDOWS 8

C)WINDOWS 8.1

D) WINDOWS 10

B) MICROSOFT INTRODUCED METRO UI WITH WINDOWS 8

14

WHICH WINDOWS 8 FEATURE DID MICROSOFT NOT INCLUDE IN WINDOWS 10?

A)METRO/MODERN UI

B)START BUTTON

C)CONTROL PANEL

D)CHARMS BAR

D) MICROSOFT DID NOT INCLUDE THE CHARMS BAR IN WINDOW 10

15

WHAT MAC OS FEATURE IS ESSENTIALLY MULTIPLE DESKTOP?

A)CHARMS

B)DESKTOP

C)MISSION CONTROL

D)SPACES

D)SPACES IS THE TERM APPLE USES FOR MULTIPLE DESKTOP IN MAC OS

16

WHAT KDE FEATURE IS ESSENTIALLY THE START BUTTON?

A)METRO UI

B)KICKOFF

C)TERMINAL

D)GNOME 3

B) KICKOFF FUNCTION LIKE THE START BUTTON FOR KDE DESKTOPS

17

THE USER MIKE HAS DOWNLOADS FILES WITH WEB BROWSER. WHERE WILL THEY BE STORED BY DEFAULT?

A)C:/DOWNLOADS

B)C:/MIKE/DESKTOP/DOWNLAODS

C)C:/USERS/MIKE/DOWNLOADS

D)C:/USERS/MIKE/DESKTOP/DOWNLAODS

C) THE DEFAULT DOWNLOAD LOCATION IN WINDOWS IS C:/USERS/<USERNAME >/ DOWNLAO

18

32 BIT PROGRAMS ARE INSTALLED INTO WHICH FOLDER BY DEFAULT IN A 64 BIT EDITION OF WINDOWS

A)C:/PROGRAM FILES

B)C:?PROGRAM FILES x32

C)C:/PROGRAM FILES/WIN/OLD

D)C:/ PROGRAM FILES X86

D) BY DEFAULT 32 BIT APPLICATIONS INSTALL INTO THE C PROGRAM FILES 86 FOLDER

19

WHICH MAC OS FEATURE IS FUNCTIONALLY EQUIVALENT TO WINDOWS FILE EXPLORER?

A)FINDER

B)DOCK

C)QUARTZ

D)FILE MANAGER

A) FINDER IS EQUIVALENT OF THE FILE EXPLOERER

20

WHICH OF THE FOLLOWING PATHS WOULD OPEN ADMINISTRATIVE TOOL IN WINDOWS 8.1?

A)RIGHT- CLICK THE TASKBAR AND SELECT ADMINISTRTIVE TOOL FROM THE CONTECT MENU

B)RIGHT CLICK THE STARTB BUTTON AND SELECT ADMINISTRATIVE TOOLS FROM THE CONTEXT MENU

C)RIGHT CLICK ANYWHERE ON THE DESKTOP AND SELECT ADMINISTRATIVE TOOLS FROM THE CONTEXT MENU

D)PRESS THE WINDOWS KEY L COMBINATION TO OPEN ADMINISTRATIVE TOOLS

B) TO OPEN ADMINISTRATIVE TOOLS RIGHT CLICK THE START BUTTON AND SELECT ADMINISTRATIVE TOOLS TOOLS EASY

21

WHAT FEATURE OF MAC OS IS THE EQUIVALENT OF THE COMMAND LINE INTERFACE IN WINDOWS?

A)DOCK

B)SPACES

C)TERMINAL

D)UNITY

C) TERMINAL IS THE EQUIVALENT OF THE WINDOWS COMMAND LINE INTERFACE

22

WHATWINDOWS APP IN WINDOWS 10 COMBINES MANY UTILITIES INTO A UNIFIED TOOL?

A)SETTINGS

B)CONTROL

C)COMMANDE CENTER

D)CONTROL CENTER

A) THE SETTINGS APP IN WINDOWS 10 OFFERS MANY UTILITIES IN AUNIFIED INTERFACE

23

chapter 3 cpu

chapter 3 cpu

24

WHAT DO REGISTER PROVIDE FOR THE CPU?

A)REGISTERS DETERMINE THE CLOCK SPEED

B)THE CPU USE REGISTERS FOR TEMPOARY STORAGE OF INTERNAL COMMANDS AND DATA

C)REGISTERS ENABLE THE CPU TO ADDRESS THE RAM

D)REGISTERS ENABLE THE CPU TO CONTROL THE ADDRESS BUS

B) THE CPU USES REGISTERS FOR TEMPOARY STORAGE OF INTERNAL COMMAND OF DATA

25

WHAT FUNCTION DOES THE EXTERNAL DATA BUS HAVE IN THE PC?

A)THE EXTERNAL DATA BUS DETERMINE THE CLOCK SPEED FOR THE CPU

B)THE CPU USES THE EXTERNAL DATA BUS TO ADDRESS RAM

C)THE EXTERNAL DATA BUS PROVIDES A CHANNEL FOR THE FLOW OF DATA AND COMMANDS BETWEEN THE CPU AND RAM

D)THE CPU USES THE EXTERNAL DATA BUS TO ACCES REGISTERS

C) THE EXTERNAL DATA BUS PROVIDES A CHANNEL FOR THE FLOW OF DATA AND COMMANDS BETWEEN THE CPU AND RAM

26

WHAT IS THE FUNCTION OF THE ADDRESS BUS IN THE PC?

A)THE ADDRESS BUS ENABLES THE CPU TO COMMUNICAE WITH THE MEMORY CONTROLLER CHIP

B)THE ADDRESS BUS ENABLES THE MEMEORY CONTROLLER CHIP TO COMMUNICATE THE RAM

C)THE ADDRESS BUS PROVIDES A CHANNEL FOR THE FLOW OF DATA AND COMMANDS BETWEEN THE CPU AND RAM

D)THE ADDRESS BUS ENABLES THE CPU TO ACCESS REGISTERS

A) THE ADDRESS BUS ENABLES THE CPU TO COMMUNICATE WITH THE MEMORY CONTROLLER CHIP

27

WHICH OF THE FOLLOWING TERMS ARE MEASURE OF CPU SPEED?

A)MEGAHERTZ AND GIGAHERTZ

B)MEGABYTES AND GIGABYTES

C)MEGAHERTZ AND GIGABYTES

D) FRONTSIDE BUS, BACKSIDE BUS

A0) THE TERM MEGAHERTZ MHZ AND GIGAHERTZ DESCRIBE HOW MANY MILLION OR BILLION CYCLES PER SECONG A CPU CAN RUN

28

WHICH CPU FEATURE ENABLES THE MICROPRESSOR TO SUPPORT RUNNING MULTIPLE OPERATING SYSTEMS AT THE SAME TIME?

A)CLOCK MULTIPLYING

B)CACHING

C)PIPELINING

D)VIRTUALIZATION SUPPORT

D) INTEL AND AMD CPU COME WITH VIRTUALIZATION SUPPORT, ENABLING MORE EFFICIENT IMPLEMENTATIONOF VIRTUAL MACHINES.

29

INTO WHICH SOCKET COULD YOU PLACE AN INTEL CORE I5?

A)SOCKET LGA 2011

B)SOCKETT LGA 1151

C)SOCKET C

D)SOCKET AM3+

B) YOU FIND CORE I5 PROCESSORS IN SEVERAL SOCKET TYPES NOTABLY LGA 1150 AND LGA 1151

30

WHICH FEATURES ENABLES A SINGLE CORE CPU TO FUNCTION LIKE TWO CPU?

A)HYPER THREADING

B)SPEED STEP

C)VIRTUALIZATION

D)X64

A)INTEL LOVES IT HYPER THREADING WHERE SINGLE CORE CPU CAN FUNCTION LIKE ADUAL CORE CPU AS LONG AS IT HAS OPERATING SYSTEM SUPPORT

31

WHAT STEPS DO YOU NEED TO TAKE TO INSTALL A CORE I3 CPU INTO AN FM2+ MOTHERBOARD?

A)LIFT THE ZIF SOCKET ARM; PLACE THE CPU ACCORDING TO THE ORIENTATION MARKING SNAP ON THE HEAT SINK AND FAN ASSEMBLY

B)LIFT THE ZIF SOCKET ARM;PLACE THE CPU ACCORDING TO THE ORIENTATION MARKING ADD A DASH OF THERMAL PASTE:SNAP ON THE HEAT SINK AND FAN ASSEMBLY

C)LIFT THE ZIF SOCKET ARM; PLACE THE CPU ACCORDING TO THE ORIENTATION MARKINGSNAP ON THE HEAT SINK AND FAN ASSEMBLY PLU IN THE FAN

D)TAKE ALL OF THE STEPS YOU WANT TO TAKE BECAUSE IT NOT GOING TO WORK

D) INTEL AND AMD PROCESSORS ARE NOT COMPATIBLE AT ALL

32

A CLIENT CALLS TO COMPLAIN THAT HIS COMPUTER STARTS UP BUT CRASHES WHEN WINDOWS START TO LOAD. AFTER A BRIEF SET OF QUESTIONS, YOU FIND OUT THAT HIS NEPHEW UPGRADE HIS RAM FOR HIM OVER THE WEEKEND AND COULD NT GET THE COMPUTER TO WORK RIGHT AFTERWARD. WHAT COULD BE THE PROBLEM?

A)THERMAL PASTE

B)DISCONNECTED CPU CACHE

C)BAD CPU CACHE

D)THERE'S NOTHING WRONG .IT USUALLY TAKES A COUPLE OF DAYS FOR RAM TO ACCLIMATE TO THE NEW SYSTEM

B) MOST LIKELY THE NEPHEW DISCONNECTED THE CPU FAN TO GET AT THE RAM SLOTS AND SIMPLY FORGOT TO PLUG IT BACK INN

33

DARREN HAS INSTALLED A NEW CPU IN A CLIENT COMPUTER BUT NOTHING HAPPENS WHEN HE PUSHES THE POWER BUTTON ON THE CASE. THE LED ON THE MOTHERBOARD IS LIT U SO HE KNOWS THE SYSTEM HAS POWER. WHAT COULD THE PROBLEM BE?

A)HE FORGOT TO DISCOONECT THE CPU FAN

B)HE FORGOT TO APPLY THERMAL PASTE BETWEEN THE CPU AND THE HEAT SINK AND FAN ASSEMBLY

C)HE USED AND AMD CPU IN AN INTEL MOTHERBOARD

D)HE USED AN INTEL CPU IN AMD MOTHERBOARD

B) THE BEST ANSWER HERE IS THAT HE FORGOT THE THERMAL PASTE, THOUGH YOU CAN ALSO MAKE AN ARGUMENT FOR A DISCCONECTED FAN