_____________ communication includes appearance, demeanor, facial expression, attitude, silence, listening
_______________is the most important skill to learn and develop fully in order to collect complete and valid data from your client
Square up to person you are listening to
Relax and respond
Avoid ________________________, and avoid being more then 2-3 feet away from patient
Excessive or insufficient eye contact
______________ communication includes open ended questions, close ended questions, laundry list, rephrasing, well- placed phrases, inferring, provide information
Providing a list of words to choose from in describing symptoms, conditions, or feelings to help you obtain specific answers is an example of a _____________________.
Reviewing the medical records regarding past visits, previous test results, medications, lab results, allergies, previous procedures, etc. before meeting with the client so that you have some background information before going into the room, is part of what phase of the interview process?
Nursing goals during_______________: establish an agenda for the interview and establish a trusting relationship and rapport with the client
___________________ phase includes:
Introduce yourself, Explain purpose of interview, Discuss the type of questions that will be asked, Explain why we are taking notes “I am paying attention, just want to make sure I get everything.”; Assure client that confidential information will remain confidential
- Unless patient is at risk to themselves or somebody else
- Understanding HIPAA is important to ensure patient confidentiality
- Make sure that the patient is comfortable
- Sit with them at eye level which shows equality and respect, arms not folded
- Need to establish a nurse-client rapport to ensure that you are receiving complete and accurate data
During the ______________ phase: Nurse draws out the client’s comments about major bio data, reasons for seeking care, history of present health concern (COLDSPA), past health history, family history, review of body systems (ROS) for current problems, lifestyle and health practices, and developmental level; Interpret and validate information received from the client by listening, observing cues, and using critical thinking; Collaborate with client to identify problems and goals
During the _________________ phase:
Nurse summarizes info obtained during working phase , Validates problems and goals with client, Discuss possible plans to resolve the problem w/ client; ask the client if they have any questions or concerns
When interviewing older clients, must first assess __________________.
What does COLDSPA stand for?
“What does the pain feel like?” is part of ___________________.
"When did the pain start?" is part of ______________.
“Where does it hurt the most? Does it radiate or go to any other part of your body?”, is part of a ________________ question.
“How long does it last?” is part of a ______________ question.
“What other symptoms occur with it? How does it affect you?” is a part of ______________________ question.
If you have dry, flaky skin, you are deficient in:
If you have Dry skin with poor turgor, you are _________________________
Rough scaly skin with bumps is a sign of?
Vitamin A deficiency
Thinning, dry hair is a sign of?
Sores that won't heal?
Protein, vitamin c, or zinc deficiencies
______________ is a voice volume disorder, caused by an issue within the larynx or impairment of cranial nerve X
______________is a defect in the muscles that control speech.
reasons for seeking care
history of present health concern
past health history
review of body systems (ROS) for current health problems
lifestyle and health practices
The health history has eight sections:
- Biographical data
- Reasons for seeking health care
- History of present health concern
- Personal health history
- Family health history
- ROS for current health problems
- Lifestyle and health practices profile
- Developmental level
___________________ is used to view the red reflex and to examine the retina of the eye
The nurse will use which technique of assessment to determine the presence of crepitus, swelling, and pulsations?
____________ (heard over part air and part solid) Loud, low, hollow sound of a normal lung
_______________________ (heard over mostly air) Very loud, low, booming sound heard from a Lung with emphysema
___________ (heard over air) loud, high, drumlike sound heard over stomach
_______________ (heard over more solid tissue) is a medium pitched, thud like sound hear over Diaphragm, pleural effusion, liver
________________(heard over very dense tissue) soft, high pitched heard over Muscle, bone, sternum, thigh