Patients' Needs
-in an altered state of awareness. -Fear of the unknown is profound. -They fear loss of control. -Emotions may be unnatural
Your Personal Needs as a Technologist
Helping others Working with people Making a difference Thinking critically Demonstrating creativity Achieving results
When personal needs are met, experiencing increased confidence in technical abilities as well is not unusual. The patient often perceives this confidence as _________.
competence
Levels of Maslow's Hierarchy of Needs in order from lowest to highest.
Physiologic (Food, shelter, clothing) Safety Belongingness and love Esteem Need to Know and Understand Self-Actualization
Types of Patients
Inpatient Outpatient
Used in establishing an open relationship between the health professional and the patient.
Verbal communication
Verbal communication
Spoken words Written words Voice intonation Slang/Jargon Organized sentences Humor
Nonverbal communication.
Paralanguage (rhythm of speech) Body language Touch Professional appearance Physical presence Visual contact Personal hygiene
Three types of touch.
Emotional support Emphasis Palpation
May help ensure that questions, instructions, and other information have been understood.
Visual contact
At what level does the average American read?
8th - 9th grade
Common Patient Types
-Seriously Ill and Traumatized -Visually impaired -Speech and hearing impaired - Non-english speaking -Mentally Impaired -Substance abusers
Age groups.
Infant (birth - 1) Toddlers (1-3) Preschoolers (3-5) School-aged (5-10) Adolescents (10-25) Young adults (25-45) Middle aged (45-65) Mature adults (65-older)
Things to Remember when Dealing with Older Patients
Maintain eye contact. Speak clearly and more slowly. Speak to them, not away from them. Keep them warm if needed. Ask permission to touch. Demonstrate compassion. Ask them what makes them more comfortable. Explain thoroughly and keep them informed. Treat them with respect and patience.
Five stages of the grief process.
Denial Anger Bargaining Depression Acceptance