Health Insurance today: Chapter 14

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1

Patient expectations are the same from office to office.

False

2

Besides being brief and of high quality, paperwork in a medical office should be relevant to the reason the patient is there.

True

3

Patients must realize and accept the fact that partition walls are thin in many medical facilities and private conversation can be overheard.

False

4

Patients need to be tolerant of long waits because the physicians time is worth more than their own.

False

5

Members of the healthcare team should discuss their personal lives with patients to promote good provider-patient relationships.

True

6

If the reception area is empty when the patient enters, he or she may think the healthcare provider is second rate.

True

7

Covered entities can transfer protected health information to non-covered entities without violating HIPPA.

False

8

Patients have the right to correct or amend their medical records.

True

9

Patients appreciate having few and billing information presented clearly and matter of fact but in a pleasant and courteous manner.

True

10

Computerized patient billing software typically includes accounts receivable, insurance billing, and practice management modules.

True

11

Experts consider the most effective payment policy is for the front desk staff to request payment when the patient-provider encounter is concluded.

True

12

Most patients typically have no idea what their medical care and treatment should cost before they make an appointment .

False

13

Under most state laws, full payments for medical services is due and payable at the time the service is provided

True

14

The total amount of fees collected divided by the total amount charged provides the practice with a(n)_______ ?

Collection Ratio

15

The act that deals primarily with credit reports issued by credit reporting agencies is called?

The fair credit reporting Act

16

A patients name, age, address, telephone number, social security number and employer information are generally referred to as ?

Demographics

17

When medical facility uses a patient billing software, it is crucial to what?

Input data correctly

18

An installment payment plan of more than four payments falls under what?

The federal truth in lending act of 1968, regulation Z

19

Patients who have inadequate health insurance coverage or no insurance at all are called ?

Self-pay patients

20

Creating a good patient-staff relationship begins when?

The patient telephones for an appointment.

21

The healthcare staff can find out what their patients expectations are by ______?

Asking questions

22

And arrangement by which a patient request that his or her health insurance benefit payments be made directly to a physician or hospital is called a(n)_______?

Assignment of benefits

23

Today’s healthcare consumers use the Internet for all of these except?

Direct patient-physician consultations