Motivation
Motivation is the reason why employees work hard and effectively for a business
Autocratic Leadership
Leader makes all decisions, one way communication
Bonus
an extra reward given to employees for reaching a certain target
Chain of command
The path through which authority is passed down through an organisation
Commission
salespeople are given a % of the selling price if they make a sale. employees get rewarded with a % of the firms profits annually
Communication (effective
Message is passed to intented receipients and understood with feedback to confirm understanding
Communication barriers
anything that prevents information being received and understood in an organisation
Delegation
Passing responsibility to subordinates to complete tasks
Democratic leadership
Leader consults with employees before making decision - two way communication
Discrimination
Treating an employee differently because of age, ethnicity, gender,
Dismissal
End of employement due to underperformance or breaking company regulations
Functions of management
Planning, Commanding, Controlling, Organising and co-ordinating
Herzberg's Hygiene Factors
"basic employee needs which must be fulfilled before employees can be motivated
Hierarchy
The number of levels in an organisational structure
Induction training
Training to familairise new employees with the workplace, co workers and procedures
Job enrichment
employees are given additional responsibility in their day to day tasks which often involved more training or development.
Job rotation
employees switch simple tasks for a short time.
Labour productivity
Labour productivity – output per worker measured by Output/no. of workers
Labour turnover
is the amount of employees leaving a business in a year and is calculated as a share of the total workforce
Lassez-Faire Leadership
A "hand's off" approach to leadership where most decisions and responisbility are delegated to employeeds
Legal Minimum Wage
Government sets the lowest pay rate for workers within a country
Maslow's Hierarchy of needs
ranked human needs in order from survival needs to self actualisation
Off the job training
Training off site at a college or specialist training location
On the job training
Training at the workplace under the direction of an experienced employee
Opportunities for promotion
Employees are given a position of higher responsibility and/or status in an organisation
Recruitment and Selection
Finding and choosing the correct candidate for the vacant job post
Salary
fixed payment usually paid monthly
Span of control
No of subordinates who report to each manager/supervisor
Taylor
viewed workers as machines – they more you pay they harder they will work.
Team working
– group of employees are given responsibility for a specific project, department or unit of work.
Trade Union
Organisation of employees who aim to improve the pay and conditions of their members
Training
improving the knowledge and skills of employees so they perform their jobs more effectively.
Unfair dismissal
Ending a work contract without proper or legal justification.
Wages
payment for work, usually paid weekly
External recruitment
Hiring an employee for a post not currently employed by the business
Internal recruitment
Hiring an employee for a post currently employed by the business in another post
Redundancy
Losing employment as the postion no longer exists - for example after a factory is closed