IGCSE Unit 2 People in Business

Helpfulness: 0
Set Details Share
created 3 months ago by Eddie_Bradley
14 views
IGCSE
updated 2 months ago by Eddie_Bradley
show moreless
Page to share:
Embed this setcancel
COPY
code changes based on your size selection
Size:
X
Show:
1

Motivation

Motivation is the reason why employees work hard and effectively for a business

2

Autocratic Leadership

Leader makes all decisions, one way communication

3

Bonus

an extra reward given to employees for reaching a certain target

4

Chain of command

The path through which authority is passed down through an organisation

5

Commission

salespeople are given a % of the selling price if they make a sale. employees get rewarded with a % of the firms profits annually

6

Communication (effective

Message is passed to intented receipients and understood with feedback to confirm understanding

7

Communication barriers

anything that prevents information being received and understood in an organisation

8

Delegation

Passing responsibility to subordinates to complete tasks

9

Democratic leadership

Leader consults with employees before making decision - two way communication

10

Discrimination

Treating an employee differently because of age, ethnicity, gender,

11

Dismissal

End of employement due to underperformance or breaking company regulations

12

Functions of management

Planning, Commanding, Controlling, Organising and co-ordinating

13

Herzberg's Hygiene Factors

"basic employee needs which must be fulfilled before employees can be motivated

14

Hierarchy

The number of levels in an organisational structure

15

Induction training

Training to familairise new employees with the workplace, co workers and procedures

16

Job enrichment

employees are given additional responsibility in their day to day tasks which often involved more training or development.

17

Job rotation

employees switch simple tasks for a short time.

18

Labour productivity

Labour productivity – output per worker measured by Output/no. of workers

19

Labour turnover

is the amount of employees leaving a business in a year and is calculated as a share of the total workforce

20

Lassez-Faire Leadership

A "hand's off" approach to leadership where most decisions and responisbility are delegated to employeeds

21

Legal Minimum Wage

Government sets the lowest pay rate for workers within a country

22

Maslow's Hierarchy of needs

ranked human needs in order from survival needs to self actualisation

23

Off the job training

Training off site at a college or specialist training location

24

On the job training

Training at the workplace under the direction of an experienced employee

25

Opportunities for promotion

Employees are given a position of higher responsibility and/or status in an organisation

26

Recruitment and Selection

Finding and choosing the correct candidate for the vacant job post

27

Salary

fixed payment usually paid monthly

28

Span of control

No of subordinates who report to each manager/supervisor

29

Taylor

viewed workers as machines – they more you pay they harder they will work.

30

Team working

– group of employees are given responsibility for a specific project, department or unit of work.

31

Trade Union

Organisation of employees who aim to improve the pay and conditions of their members

32

Training

improving the knowledge and skills of employees so they perform their jobs more effectively.

33

Unfair dismissal

Ending a work contract without proper or legal justification.

34

Wages

payment for work, usually paid weekly

35

External recruitment

Hiring an employee for a post not currently employed by the business

36

Internal recruitment

Hiring an employee for a post currently employed by the business in another post

37

Redundancy

Losing employment as the postion no longer exists - for example after a factory is closed