MGMT 333 Chapter 2 Flashcards


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1

A high concentration of authority figures within the managerial hierarchy

Centralization

2

The concept of ___ is important in an organization as it encourages employees and managers to engage in comradeship by communicating with each other to solve problems and implement solutions.

Esprit de corps

3

What should be the goal of reward systems

To be fair to the employees and to be feasible for the organization to implement

4

When individual workers begin to focus particular tasks, a division of labor takes place, called _____.

job specialization

5

The ____ movement advocates for managers to be trained to supervise their staff in a way that will engender their cooperation and increase their productivity

Human Relations

6

Innovation and creativity could not occur within organizations if employees didn't take _____ by trying something new

Initiative

7

Which of the following are principles developed by Frederick W. Taylor to increase efficiency in the workplace?

1. Select workers who possess skills and abilities that match the needs of the task and train them on the rules.

2. Study the way workers perform their tasks and experiment with ways to improve how tasks are performed.

3. Establish an acceptable level of performance for a task and develop a pay system that rewards performance

4. Codify the new methods of performing tasks into written rules and standard operating procedures

8

What theory is a set of positive assumptions about workers that leads to the conclusion that a manager's task is to create an environment that encourages commitment to organizational goals and provides opportunities for workers to be imaginative and to exercise initiative and self-direction

Theory Y

9

Fayol's principle of _____ pertains to justice, impartiality, fairness, and respect due each member of an organization in the workplace

Equity

10

In a bureaucratic system, when specifying the best ways to accomplish organizational tasks or increase performance, behavioral guidelines must be set. Which of the following are important to include when defining these guidelines?

Rules, Standard Operating Procedures and norms

11

Which tool, created by Fayol, showed everyone's positions and duties within an organization?

An Organizational Chart

12

When resources are scarce because of an economic shift, managers are forced to make adjustments. Those who are able to work with less, energize their staffs and keep up the excitement about the new products, demonstrate that the organizational _____ will not deter them.

Environment

13

Which of the following is a branch of management science that gives managers vital, decision-making facts about events occurring inside the organization as well as in its external environment?

Management Information Systems (MISs)

14

Fayol recommended using an organizational chart to show:

The position and duties of each employee

15

_____ refers to the system of behavioral rules and norms that emerge in a group

Informal Organization

16

According to ______, managers should closely supervise employees to ensure that employees work hard

Theory X

17

The tendency of a closed system to lose its ability to control itself and thus to dissolve and disintegrate is referred to as _____.

Entropy

18

_____ refers to shared feelings of comradeship, enthusiasm, or devotion to a common cause among members of a group.

Esprit de corps

19

_____ refers to the performance gains that result when individuals and departments coordinate their actions.

Synergy

20

Formal written instructions that specify actions to be taken under different circumstances to achieve specific goals are known as _____.

Rules

21

_____ refers to the ability to act on one's own without direction from a superior.

Initiative

22

In a(n) ________, authority is decentralized to middle and first-line managers to encourage them to take responsibility and act quickly to pursue scarce resources.

Organic Structure

23

The principle of _____ specifies that an employee should receive orders from, and report to, only one superior.

Unity of command

24

Time-and-motion study involves:

Carefully timing and recording the actions taken to perform a particular task.

25

Which of the following refers to an organizational structure in which authority is centralized, tasks and rules are clearly specified, and employees are closely supervised?

Mechanistic Structure

26

Which of the following defines unity of direction?

The singleness of purpose that makes possible the creation of one plan of action to guide managers and workers as they use organizational resources

27

_____ is a contemporary approach to management that focuses on the use of rigorous quantitative techniques to help managers make maximum use of organizational resources to produce goods and services.

Management science theory

28

_____ refers to the chain of command extending from the top to the bottom of an organization.

The line of authority

29

Having multiple hierarchical levels in an organization:

slows the pace of planning and organizing.

30

_____ is the obedience, energy, application, and other outward marks of respect for a superior's authority.

Discipline

31

_____ refer(s) to specific sets of written instructions about how to perform a certain aspect of a task.

Standard operating procedures

32

Which of the following is an advantage of centralization?

This arrangement gives top managers great control over organizational activities.

33

The _____ movement advocates that supervisors be behaviorally trained to manage subordinates in ways that elicit their cooperation and increase their productivity.

human relations

34

_____ refer(s) to unwritten, informal codes of conduct that prescribe how people should act in particular situations and are considered important by most members of a group or organization.

Norms

35

_____ studies the factors that affect how individuals and groups respond to and act in organizations.

Organizational behavior