As the degree of customer contact increases,
more of the service package is provided by front-room operations.
Which of the following is the formula for calculating takt time?
available production time/required output rate
The law of variability says that "the greater the random variability either demanded of the process or inherent in the process itself or the items processed,
the less productive the process is."
A _______________ includes all the value-added physical and intangible activities that a service organization provides to customer.
service package
Which of the following products involve customization only at the very end of the manufacturing process?
assemble-to-order (ATO) products
_______________ are highly automated batch processes that can reduce the cost of making groups of similar products.
flexible manufacturing systems (FMSs)
In _______________, resources are arranged sequentially according to the steps required to make a product.
a product-based layout
The _______________ refers to the part of the service operation that is completed without direct customer contact.
back room
Long before the restaurant opened, the pantry chef prepared a variety of cold dishes including salads, cold appetizers, and pâtés. That night you were escorted to your table and requested a chef salad to accompany your rack of lamb, seasonal vegetables, and black forest cake.A service blueprint would show the pantry chef's role in this as
a support process
Equipment and people are highly specialized and arranged sequentially according to the steps required to make a product in a
functional layout
Customers are naturally excited about make-to-stock, finish-to-order, make-to-order, and engineer-to-order. An operations and supply chain manager is far more interested in
the point in the supply chain at which the customization occurs
"A type of manufacturing process used to produce a narrow range of standard items with identical or highly similar designs" is the definition of
production line
Which of the following products use standard components, but the final configuration of those components is customer specific?
make-to-order (MTO) products